Shipping policy

Shipping Policy — Vaui Social Liquids

Last updated: 7-2-2026

Thanks for shopping with Vaui Social Liquids! We ship our sparkling kava teas fresh from Maui. Here's what to know about how and when your order arrives.

Where We Ship

We currently ship within the United States. If you have a question about shipping to a specific location, reach out to us at aloha@vauisocial.com before ordering.

Order Processing

Orders are processed and shipped within [1–2] business days of purchase. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking information once your order ships.

Subscription orders are processed and shipped on each recurring billing cycle.

Shipping Methods & Transit Times

We ship via [USPS] in insured flat-rate packaging. Because we ship from Hawaii, transit times to the mainland may be slightly longer than you're used to from mainland-based sellers.

Estimated transit times after processing:

Hawaii (local): [1–3] business days
U.S. Mainland: [3–7] business days

These are estimates, not guarantees. Delivery times may vary based on your location, carrier volume, and factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your order and destination. Any current free-shipping offers or thresholds will be shown at checkout.

Damaged Shipments

Every order ships in insured packaging. If your order arrives damaged, we'll take care of it. Please contact us at aloha@vauisocial.com within 7 days of delivery with your order number, a photo of the damaged product, and a photo of the shipping box. We'll send a replacement per our [Refund & Return Policy]. Keeping the original packaging helps us process your claim.

Lost or Delayed Packages

If your tracking shows delivered but you haven't received your order, or your package appears stuck in transit, contact us at aloha@vauisocial.com and we'll help track it down. We are not liable for carrier delays, but we'll always work with you to resolve the issue.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or undeliverable address, we'll reach out to arrange reshipment (additional shipping charges may apply).