Refund & Return Policy — Vaui Social Liquids

Last updated: 7-2-2026

At Vaui Social Liquids, we want you to love every can. Because our products are consumable beverages, we handle returns and refunds a little differently than typical retail — please read below.

Consumable Products

For health and safety reasons, we are unable to accept returns of our products. Once a beverage has left our fulfillment, it cannot be returned or resold.

This does not affect your rights regarding damaged, defective, or incorrect orders — see below.

Damaged Orders

We package every order carefully, but shipping can be rough on cans. If your order arrives damaged, we've got you covered.

If any product arrives damaged, please contact us at [EMAIL] within 7 days of delivery with:

• Your order number
• A photo of the damaged product
• A photo of the shipping box/packaging (this helps us with carrier claims)

Once we receive your photos, we will replace the damaged product. Damaged items are replaced with the same product, not refunded. We'll ship your replacement as quickly as possible at no cost to you.

Incorrect or Missing Items

If you received the wrong product, or an item is missing from your order, contact us at [EMAIL] within 7 days of delivery with your order number and a description (and a photo, if applicable). We'll make it right by sending the correct or missing item.

Refunds

Because our products are consumable, refunds are issued only in limited circumstances at our discretion — for example, if we are unable to fulfill your order or provide a suitable replacement. Where a refund is issued, it will be credited to your original payment method within [15] business days.

Subscriptions

You can modify, pause, or cancel your subscription at any time from your account before your next billing/renewal date. Once an order has been processed and shipped, it follows the same terms as any other order above.

Cancellations

If you need to cancel an order, contact us at [EMAIL] as soon as possible. We move fast on fulfillment, so we can only cancel orders that haven't yet shipped.

Questions

We're a small team on Maui and we genuinely want you taken care of. If anything's wrong with your order, just reach out — aloha@vauisocial.com — and we'll sort it out.

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Vaui Social Liquids · 375 W Kuiaha, Haiku HI 96708 · vauisocial.com